Continuous Improvement

Introduction

Organizations pursue quality and continual process improvement in order for

• Bottom line improvement, driven by increased efficiency and reduced waste
• Improved customer satisfaction, loyalty and brand recognition through effective customer facing processes
• Drive the company's sales and revenue targets
• To transform business culture and change the way people work

Continuous Improvement is an ongoing effort to continually improve the products, services and processes of an organization. This two-day workshop introduces participants to the philosophy, methodology and the toolkit of Continuous Improvement.

The training equips participants to systematically solve problems by following a proven and tested 5-step approach. The workshop is a highly interactive and hands-on, with actual practice on tools using case studies.

Training Topics and Tools

• Define Problem
  • Writing problem statements
  • Problem scoping
  • Project team set-up and management
  • Stakeholder engagement
• Measure Problem
  • Process mapping
  • Value analysis
  • Identify "Non-value" activities
  • Eliminating wastes
  • Identifying metrics and collecting data
  • Set baseline and goal
• Analyse Problem
  • Identify 'Sources' and 'Causes' of problem
  • 5-Why's and Fish-bone analysis
  • Data and graphical analysis tools
• Improvement Solution
  • Brainstorming solutions
  • Idea filtering matrix
  • 6-Step setup time reduction
  • Piloting and implementing solutions
• Control and Sustain
  • Validate and standardize improvements
  • Ongoing process control
  • Documenting and sharing learning

Benefits of Continuous Improvement

• Improved customer satisfaction
• Reduced waste and better utilization of resources
• Increased profits from both greater revenues and reduced costs
• Motivated employees as they are engaged and empowered in problem solving
• Good communication throughout the organization
• Management by information and decision making using data, leading to better decisions

Who should attend

All employees of hotel properties.

Minimum class size is 10 participants.

Please read our terms and conditions before applying for any course.

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