FB001

RESPONSIBLE SERVICE OF ALCOHOL

Introduction

The aim of this course is to provide the participant with functional knowledge of the responsibility of serving alcohol and to empower any server with the tools and know-how to protect themselves and their customers from harm during the service of alcohol.

Course Outline

• Learn about the Duty of Care and your role in ensuring that customers do not harm themselves or others by unreasonable or inappropriate alcohol sales practices or procedures.
• Understand the effects of alcohol and recognize the signs of over-consumption.
• Know your legal responsibilities in the service of alcohol.
• Understand new approaches to alcohol sales and service in relation to the changing consumption trends and regulations.
• Gain techniques for preventing customers from getting so intoxicated that they make your work difficult and unpleasant.
• Learn techniques to keep you and your customers safe in a licensed establishment.
• Know what forms of personal identification are required to prevent minors from entering or being served on your premises.
• Understand the importance of communication with co-workers and documentation of alcohol-related incidents.
• Know when and how to refuse service.

How will you benefit

This course seeks to bridge this gap by providing service staff with the knowledge and practical techniques to serve alcohol in a responsible, safe manner. Both service staff and customer will stand to benefit by the implementation of responsible serving strategies. Customers will appreciate the friendly and safe atmosphere licensed establishments provide, and service staff will be empowered to ensure that their customers have an enjoyable and safe experience within their establishments. Taking this course will also raise the standard of professionalism of service staff as well as the establishments they are employed by.

Responsible service of alcohol can also be an effective tool in the overall drive to minimize problems associated with alcohol consumption (such as underage drinking and drunk driving).

At the end of the course, all participants will be required to sit for a 40-min assessment exam in the classroom. The exam will be invigilated and marked by the trainer. Participants must achieve a score of 80% or above in order to pass the course and receive a certificate.

Who should attend

The RSA course is suitable for anyone involved in the service of alcohol. He or she could be from the food and beverage industry, hospitality or entertainment. This includes bartenders, waiters/waitresses, food servers or event hosts.

Please read our terms and conditions before applying for any course.

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